Over the past 12 months, we have reported on the challenges members of the disability community have faced using the two dominant ride sharing services, Uber and Lyft. At present time, both firms are facing federal lawsuits for failing to provide vehicles that can accommodate wheelchair users. For sure, given their national footprint, both firms are facing a monumental challenge to meet the needs of the disability community and the lawsuits are a mechanism to compel them to behave in a way to meet such needs.
Both firms have started pilot programs in a very limited number of cities in the U.S. that make wheelchair accessible vans available by using their mobile app. In Northern California, San Francisco is the only city this pilot program is taking place which always begs the question of why other cities are not included and when are the companies going to make this service available across the country.
Our friends at New Mobility magazine attempted to explain the hurdles as well as demonstrate who you should be voicing your ire at in THIS ARTICLE.